QHow to use？
After purchasing a SIM card, go to
https://www.esimplus.jp/. Select your preferred “Country”, “Capacity”, “Duration”, enter your “ICCID”, and pay for the service by a credit card or PayPal. 5 minutes later, you will be connected to your desired communication plan.
QIs it safe to use my credit card for purchases and recharges?
PayPal is available for payment. Your credit card information is securely stored by PayPal’s system.
QDoes JAPAN & GLOBAL SIM card have an expiration date?
The validity period is 1 year from the start date of use. SIM cards that have never been used will not accrue a usage period.。
QWhat is the definition of 1 day for JAPAN & GLOBAL SIM card?
After you select the country, capacity, and number of days for and pay by credit card. It will be 1 day.
Q Can I use a JAPAN & GLOBAL SIM card with a SIM lock-free phone?
Basically, you can use it without any problem. However, there are cases where the iPhone 6 or earlier, before 2015 released androids , etc. cannot be used.
QCan I make an additional charge to my SIM card while traveling abroad?
Select the service of your choice, register your payment information in the “Add” section, and click “Pay Now” to recharge. However, if the previous period is still remaining,it will take priority so be sure your usage period has ended before recharge.
QCan I check the remaining capacity of my SIM card?
QIs SMS available?
Impossible.
QCan I make a call?
Since this is a data-only SIM, can not make calls on a phone line. Please try making calls data lines (LINE, Skype, etc).
QHow can I select my own local telecommunications company overseas?(Manual carrier network selection)
To know your preferred carrier available or not please refer to the list of contracted carriers for your selected plan.
1.For Android
The menu contents described below may differ slightly depending on the Android version, but once you find the “Mobile Network” , the menu contents are generally the same.
(1) “Setting” → “Wireless and Network” → “Other” → “Mobile Network” and repeat tapping.
Some versions have menu names such as “Other” or “More” instead of “Wireless and Network”.
(2) Tap the「Carrier」
※ Some versions have menu names such as「Cellular Operator」or「Network Operator」instead of「Carrier」.
(3) The telecommunications company’s signal will be searched (It takes a about 10 seconds.)
※At this stage, the search for a telecommunications company may not be performed and a menu item such as “Automatic Selection” or “Manual Selection” may appear. In this case, tap “Manual Selection” again.
2.For iPhone
(1) Repeat tapping “Setting” > “Carrier”.
(2) If “Automatic” is set to “On”, switch it to “Off”
(3) The telecommunications company’s signal will be searched. (It takes about 10 seconds.)
QI just can’t connect. What should I do?
１）Please reboot the SIM card. In addition, please check the instruction manual one more time.Reboot method「
https://www.youtube.com/watch?v=_sGmCEwJoDM」
２）Please restart your cell phone. At that time, please delete all browsing history (cache).
If you cannot set up, please contact us from
here.
Q What is an APN?
Abbreviation for “Access Point Name”. This is the “network settings for accessing the Internet” for devices that perform data communication using mobile phone lines such as smartphones. APN setting is basically not required for iPhone until the start of communication. Settings are required for android devices.
QWhat is REBOOT?
It’s a matter of rebooting. REBOOT in this case is “reboot the SIM card”. You need to do this if you cannot connect when setting up mobile communication, or if you get a different communication signal than the one you set.
QI don’t know the post-connection settings (APN settings/configuration profiles) for iphone (iOS). What should I do?
１）iPhone basically does not require APN settings. However, since it is compatible with iPhone 7 and later models, it cannot be used with earlier models.
◆Please check the video for the setting procedure◆
https://www.youtube.com/watch?v=5KLgTZRTVOs
２） iPhone may have a “configuration profile” instead of not requiring APN settings. I have. If this is included, it will be connected to the radio wave of the carrier included in the configuration profile, so it must be deleted. After setting, you will be able to connect to the radio waves of the carrier you purchased.
◆Please check the video for the setting procedure◆
https://www.youtube.com/watch?v=5KLgTZRTVOsQI don’t understand the post-connection settings (APN settings) of the android device. What should I do?
APN settings are required for android devices. If the android terminal picks up radio waves when the SIM is inserted, it can be used as it is. “Click” ⇒ “Click New APN” ⇒ “APN Name: Select Internet & APN” ⇒ “Save”.
◆Please check the video for the setting procedure◆
https://www.youtube.com/watch?v=5KLgTZRTVOsQ I have set the APN on my iphone (iOS), but I am not connected to the internet. what should i do?
１）There is a possibility that the communication carrier you purchased has not been officially picked up. “Settings” ⇒ “Mobile communication ON” and “Press the same mobile communication network settings” ⇒ “Turn off Auto” ⇒ “When you turn it off, the carrier will appear. Specify user (change to manual)” ⇒ “Restart smartphone”.
◆Please check the video for the setting procedure◆
https://www.youtube.com/watch?v=e4kawn6hDa8
２）Also, “Settings” > “Mobile data communication” > “Communication options” > “Mobile data “Communication network” > enter “internet” > “Save”.
◆Please check the video for the setting procedure◆
https://www.youtube.com/watch?v=e4kawn6hDa8Q I have set the APN on my android device, but I am not connected to the internet. what should i do?
QI selected the wrong country, time period, capacity. I would like to correct it.
It is impossible. During this period, the SIM card will be the one you have selected. Please set up again when the period is over.
QI want to reduce the recharge period.
It is impossible. During this period, the SIM card will be the one you have selected. Please set up again when the period is over.
QI purchased the same content twice before the end of the period.
The communication environment connected in the current environment will be used. Please note that the other cannot be used.
QThe capacity has been used up within the time period.
The contract will be in effect during the term of the contract. Please add (recharge) after the contract period is over.
QHow to use second time?
After the first recharge period, you can use it by making the same selection and registering as you did the first time. You can also use it in other countries.
QI would like to have a receipt.
Please contact us from
here. We will reply to you within the same day during business hours (9:00-18:00) or later, often during business hours.
QI would like to ask more than the above.
Please contact us from
here. We will reply to you within the same day during business hours (9:00-18:00) or later, often during business hours.
After inserting the SIM card, select the country, capacity, and duration you want.
